Job Description

Waldorf Astoria is looking for a Personal Concierge to join the team in Chicago's Gold Coast! 

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S. , the AAA-Five-Diamond , Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

What will I be doing?

As a Personal Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
• Process and deliver messages for guests
• Retrieve mail, small packages and facsimiles for guests as requested
• Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
• Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Register VIP guests, as needed
• Promote Company marketing programs and distribute printed materials, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits . Hilton offers its eligible team members a comprehensive benefits package including:

· Access to your pay when you need it through DailyPay

· Medical Insurance Coverage – for you and your family

· Mental Health Resources

· Best-in-Class Paid Time Off (PTO)  

· Go Hilton travel discount program 

· Supportive parental leave

· Matching 401(k)

· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

· Career growth and development 

· Team Member Resource Groups

· Recognition and rewards programs

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