Job Description

Patient Care Representative  Needed 

Do you have a way of making people feel at ease and comfortable, even if you don’t know them?  Our busy urology practice needs a front desk team member to set the expectations for appointments and assure our patients their appointments will go as smoothly as possible. 

You'll have the ability to develop your skills through on-site training, continued education, and with each patient interaction. This position offers you an opportunity for stability with a career in healthcare at our AWESOME location!

NO Experience Needed:

Prior urology or medical office experience is a plus, but it’s certainly not required. We offer paid training for the right person with a great attitude, a helpful heart, and a love of learning to our Exceptional Standard of Care!

How will you make a difference?

You will have the incredible honor of being on the front lines, and setting the stage for each patient’s experience in our clinic. When our patients call in, you’ll be handling a lot of the important work that goes on to set the doctor and the patient up for success. As the first person to work with each patient during their appointment, you’ll be the one that calms their nerves, gets them in a great mood, and shows them that we are there to serve them in every way we can! 

Some of your duties will include:

-       Making sure patients feel welcome as soon as they walk in the door

-       Pleasantly answering questions and making appointments for existing and potential clients

-       Reviewing and organizing patient medical charts for accuracy and authenticity

-       Using your friendliest phone voice to answer incoming calls, take messages, complete outreach to patients (re-engagement required)

-       Consistent cross-training for optimal career growth

-       Assisting in opening and closing the office

-      Verifying their medical history, and insurance memberships for maximum benefit

-       Understanding and respecting patient privacy laws

If these sound like you, please apply!

-   You can get along great with anybody,are full of energy and people feel charged up just being around you.

-    You desire a sense of accomplishment and feel your skills combined with your passion to help others will drive you to meet personal and team goals.

-   You are attentive, an active listener, detail-oriented, organized, and your work reflects all of these characteristics.

-   You’re known for doing what you say you’re going to do – no excuses! Your reputation for honesty and integrity is legendary.

-   You don’t know the meaning of “someone else’s problem” or “that’s not my job.” You’re always willing to jump in and help.

-   You take pride and ownership in your work – whatever you do, you do it well.

-       You are comfortable with technology (being open to learning is key) and can communicate verbally and in writing in a professional manner.

-       You are attentive, detail-oriented, organized, and your work reflects all of these characteristics

About Us

Norman Urology Associates is an established, growing practice. We love to come to work every day because we love what we do and we’ve built an office culture that can’t be beat. If you’re looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now!

We offer (upon eligibility):

-        Healthcare, Dental and  Vision Benefits

-        401K with profit share

-        Uniforms provided 

-        Paid holidays and PTO

-        Upbeat, professional, and compassionate working environment

We value your time, so we’ll be back in touch with you very quickly.

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