At Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in!
We're seeking an experienced and customer-centric individual to join our team as our Customer Experience Coordinator. In this role, you will be responsible for managing and enhancing the overall customer journey through personalized interactions, support, and customer service. This includes responding to website inquiries and product reviews, managing the end to end returns process, and analyzing customer feedback to identify patterns and opportunities for improvement. You will also work with other members of the SSCO Team on various projects and tasks.
If you have a customer-first mindset, excellent communication skills, and a commitment to enhancing the customer experience and website content, we invite you to be part of our dynamic team.
Website Engagement:
Customer Experience:
Live Chat Management:
Customer Service:
Customer Returns:
Customer Feedback:
Reporting and Analytics:
Quality Assurance:
Maintain high-quality standards in all customer interactions and communications.
Conduct quality assurance checks on chat interactions and responses.
Identify areas for improvement in customer service processes and implement best practices.
Experience working in the retail apparel industry.
Experience in reporting and analyzing customer service metrics and feedback.
Customer Relationship Management (CRM).
Familiarity with website content management and optimization.
Knowledge of e-commerce best practices, trends, and customer behavior.
Passionate Team: You'll be working with a group of like-minded trend-setters who share your love for what we do.
Room to Grow: We're all about professional development and growth. Your creative ideas will be valued and nurtured.
Creative Freedom: We encourage you to think outside the box and bring your innovative ideas to life.
Competitive Benefits: We offer competitive compensation, benefits, and perks to keep you happy and motivated.
Interested in this opportunity? Please Contact - April Baker, PT, CPRP at ****@*****.***
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