Job Description

We produce everything from the paper cup that may have held your coffee this morning, to the carton that contained your frozen meal last night, to the basket that held your beer or soda bottles last weekend. As one of the world’s largest global producer of fiber-based consumer packaging, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits that are among the industry’s best to reward the talented people who make our company successful. Is this something you’d like to be a part of? We’d love to hear from you. A World of Difference. Made Possible. JOB FUNCTION: Job functions include but are not limited to the following.

• Effectively handles strategic accounts; exhibits leadership and develops areas of expertise.
• Provides process expertise to tactical decisions regarding accounts daily including management of allocation across accounts.
• Assists in root cause problem solving surrounding customer issues and concerns.
• Work with transportation planning and mill teams to identify opportunities for improvements for un-executable shipment plans.
• Review carrier assignments and delivery appointments to ensure they are in alignment with capacity and can execute.
• Manages order quantities to maximize shipping capabilities; determines the most cost-efficient shipping method; anticipates customer needs and proactively plans and manages customer accounts for order receipt; has a clear and solid understanding of processes and downstream impact on Company’s profitability.
• Participates in training, skill building and knowledge transfer on process and systems to ensure on time delivery and accurate invoicing.
• Demonstrates competency in SAP GE1 system and functionality required for order entry, management, tracking and problem resolution of customer orders.
• Executes order close to ensure a clean order book and daily utilizes various reports to manage customer orders.
• Perform as key driver in communication process: initiating communication and integration with downstream partners.
• Maintains a positive and proactive relationship with Sales, CTE, Planning and Scheduling, Mill and Converting facilities.
• Builds a positive rapport and maintains effective relationships with customers and proactively communicates with customer regarding status of account and service.
• Performs as a good team player through showing mutual respect and creating morale / spirit, sharing knowledge, demonstrating a willingness to learn, be a willing back up, actively participates in meetings, identifies continuous improvements, uses diplomacy and tact, and treats others with respect and dignity.

BACKGROUND / EXPERIENCE:

• 0-3 years of relevant work experience required
• Basic knowledge of global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing)
• Prior successful Customer Service experience, a proven track record of accomplishment in working in an environment servicing internal and external customers

EDUCATION / KNOWLEDGE:

• College degree or equivalent business experience required
• Basic knowledge of a global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing)
• Prior successful Customer Service experience, a proven track record of accomplishment in working in an environment servicing internal and external customers
• Microsoft Office, specifically Excel skills, required
• Previous transportation experience a plus

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